A product is only as good as the people who support it - and we’re lucky to have such an incredible team dedicated to the success of our customers.
This month our customer success team have been working hard to help customers update their foundU platforms to ensure they comply with the latest minimum wage increases. This time for employees covered by the following aviation, hospitality, and tourism awards:
Although our rate rise tool is designed to streamline this process, the team are always on hand to help customers with queries and ensure they get the most out of their platform.
Selena Plessis, Group People and Business Operations Manager at The Pantry, says that the support from the foundU customer success team has been invaluable for their business.
“They are always quick to respond,” Selena said.
“I’ve gone to them before and there’s never been anything unresolved. If they can’t get to the bottom of something in an email, I’ll always receive a phone call or a link to a training video. We always get to learn things.”
“Being a new and greenfield organisation, we didn’t get the set-up as optimal as we could first time round,” Tim said.
“However, the post-implementation support has been fantastic – we’ve been able to make significant improvements with the help of the customer success team. Without their support, my business would not be where it is today.”
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