TLH Recruitment: Creating a better candidate experience with Flare Employee Benefits

TLH Recruitment provides adaptive recruitment services to businesses as they develop and grow. The team mainly offers tailored recruitment and labour hire solutions to blue-collar industries, such as warehousing, manufacturing, construction, and logistics. They also help to secure permanent talent and create bespoke workforce solutions across multiple other industries.

As a service-first recruitment company, the team has offices in New South Wales, Victoria, Queensland, Western Australia, and New Zealand. The company’s motto is "People are our DNA" and they continuously innovate to create a great experience for their candidates. 

We recently spoke to Leanne Martinez, the National Operations and Recruitment Manager at TLH Recruitment, about how Flare Employee Benefits, integrated directly within foundU, has helped the agency stand out in a competitive market and provide meaningful value to their workforce.

The challenge 

Labour hire is competitive, attracting and retaining quality candidates goes beyond placement in roles. Being able to provide a great candidate experience is also essential. Before using Flare Employee Benefits, the onboarding process was largely focused on deploying candidates into work as quickly as possible, and the TLH Recruitment team were looking for more ways to show their commitment to their people. 

The team wanted to offer something tangible: a reason to choose TLH over other agencies, and a reason to stay engaged once placed. Any solution also needed to be easy for candidates to use.

The solution 

When foundU introduced Flare Employee Benefits as an integration within their platform, TLH Recruitment immediately saw the opportunity. Flare gives candidates access to exclusive discounts across everyday categories including electronics, appliances, groceries, fuel, and entertainment — all through a single app, with no complicated sign-up process. Because it sits directly within foundU, there is no additional system to learn; candidates access their benefits through the same platform they already use for onboarding, timesheets, and pay slips. Flare is also free for both TLH Recruitment and its employees. The team just needed to register for Flare via foundU’s integration centre, and then they could switch it on. 

Leanne herself became an early advocate after experiencing the benefits firsthand, purchasing kitchen appliances at a significant discount.

"I actually used it myself to buy some kitchen appliances and got them cheaper than I would have anywhere else. Our candidates needed to know about it so they could have real money back in their pockets. In industries like warehousing and logistics where candidate loyalty is hard-won, being able to offer tangible value is a compelling selling point.” 

The result 

Flare has given TLH Recruitment a new way to demonstrate that their commitment to candidates doesn't end at offering shifts. The team is now focused on building regular communication habits around the platform, sending reminders to ensure candidates are actively making use of the discounts available across big purchases like appliances, and recurring ones like coffee, fuel, and groceries.

"We want to remind our staff to use it every month. It's there, it's free for them, and it saves them money. We just need to make sure they know about it consistently."

Combined with foundU's combined workforce management and payroll platform, Flare has helped TLH Recruitment create a candidate experience that is modern, competitive, and genuinely valued by the people on their books. It also increases its workforce’s take home pay and eases cost of living pressure, without any additional cost to the business. 

Want to find out how foundU and Flare Employee Benefits can help you attract, retain, and reward your workforce? Book a demo to start exploring our platform.