HR Advice Line HR Advice Line

Citation Group is a global company supporting over 120,000 clients across Australia, New Zealand, the UK, and Canada. In Australia, they have been empowering more than 12,000 businesses with HR, legal, safety, and certification support for over 30 years. 

foundU became part of Citation Group in 2025, and you can now easily contact Citation HR's advice line via our support phone number.

You can get help with a range of matters quickly, ranging from award interpretation to employee terminations, and more. Their team is local and backed by extensive legal expertise. You can even speak to the same consultant throughout an entire issue you're dealing with, ensuring you're guided with practical support, step by step. You can expect timely and tailored guidance that considers your unique business needs.

If your question is about workplace relations, you can ask it. The team is ready to guide you through common challenges, such as: 

• Modern award interpretation and compliance
• Termination, resignation, and workplace investigations
• Counselling and disciplinary management
• Sexual harassment, bullying, and discrimination
• Managing ill and injured workers
• Employment contracts, from drafting and interpreting to enforcement
• Enterprise agreements and bargaining
• Independent contracting agreements
• Redundancy and restructures

Check out a full list of matters the HR Advice line can help with here.

You've told us that you want more support with award interpretation and we're excited that you can now easily get trusted advice from a team of HR and employee relations experts.

You can ask questions about modern award interpretation and compliance, such as: 

• Award coverage
• Classifying employees
• Rates of pay, penalties, loadings, and allowances
• Apprentices and trainees
• Hours of work rosters, overtime, and shift work
  
  

The HR Advice team is available via the phone 6 days a week, 8am to 9pm weekdays, and 9am to 5pm Saturday (AEDT) with priority call back in the next working day outside of these hours. Once you've added the service, you can easily reach the team by calling the foundU customer support line listed in our Help Centre.

This is an optional add on and will be invoiced via Citation Group. You pay a one off fee to be covered via the HR Advice Line package for 12 months.

You call the foundU customer support phone number and after you transfer to the HR advice line, an experienced HR and employee relations professional from Citation HR will answer. The team is also backed by Accredited Specialist Lawyers at Citation Legal.

You will be able to specify the team members who can access the HR Advice line when you sign up. When Citation HR answers the phone, they will ask for some qualifying details to make sure they're speaking with the right contact at your business.

If you have added the Advice Promise to your package, you will be represented by Citation Legal free of charge and with settlements covered if a dispute happens to arise after following the team's advice. Terms and conditions apply.